1. Who is responsible
Wopler is responsible for the personal data described in this policy. When we process data solely on a customer’s instructions, that customer is the controller and Wopler acts as its processor. In that situation, requests concerning the data should normally be directed to the customer.
2. Data we process
Depending on how you interact with us, we may process:
- Contact and account data, such as your name, work email address, organisation, role and login details.
- Communications, including enquiries, meeting notes, support requests and feedback.
- Service data, such as workspace content, lists, preferences and actions taken in the platform.
- Technical data, including IP address, device and browser information, timestamps, logs and security events.
- Business information from public sources, licensed providers and information supplied by our customers.
Please do not send us sensitive personal data unless we have specifically agreed that it is necessary.
3. Why we process personal data
We process personal data to provide and secure our website and services, administer accounts, respond to enquiries, perform contracts, improve our products, comply with legal obligations and communicate about relevant services.
Our legal bases under applicable data protection law include performance of a contract, compliance with legal obligations, our legitimate interests in operating and improving the business, and consent where required. You can withdraw consent at any time without affecting earlier processing.
5. Retention and security
We retain personal data only for as long as necessary for the purpose for which it was collected, including contractual, legal, accounting and security requirements. Retention periods depend on the type of data and our relationship with you.
We use appropriate technical and organisational measures to protect personal data. No system is completely secure, but we regularly review our controls and limit access according to role and need.
6. Your rights
Subject to applicable law, you may ask to access, correct, delete or restrict your personal data, object to processing, receive portable data, or withdraw consent. You may also lodge a complaint with the Belgian Data Protection Authority or your local supervisory authority.
We may need to verify your identity before completing a request.
7. Cookies and changes
We use essential technologies needed to operate and secure the website. If we introduce non-essential cookies or similar technologies, we will provide appropriate information and choices before using them where consent is required.
We may update this policy to reflect changes to our services or legal obligations. The date above shows when it was last revised.
8. Contact
For privacy questions or requests, contact Wopler. Please include “Privacy request” in your message so we can route it promptly.